Frequently Asked Questions
Everything you need to know about shopping with Sense of Taste.
What are your shipping rates and delivery times?
We offer standard shipping for a flat fee of $9.95, or free delivery on orders over $150. Most orders are processed within 1-2 business days and arrive within 3-5 business days depending on your location.
How do you ensure the quality of fragile items during transit?
At Sense of Taste, we use specialized eco-friendly padding and reinforced boxing to ensure your glassware and gourmet items arrive in perfect condition. Every order is inspected by our quality control team before dispatch.
What is your return policy?
We accept returns on non-perishable items within 30 days of purchase, provided they are in their original packaging. For food and beverage items, please contact our support team immediately if there is a quality concern.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer gift wrapping or personalized messages?
Absolutely. You can select the 'Gift Wrap' option at checkout and include a personalized note, which we will hand-write on a premium card to accompany your selection.